Privacy Policy

Welcome to WorkDesk24.

WorkDesk24 is a workforce and field-activity management platform that helps organizations manage employees, attendance, customer visits, orders, payment collection records, feedback, GPS-based journeys, and related business activities.

This Privacy Policy explains how WorkDesk24 collects, uses, stores, protects, and shares information when you use the WorkDesk24 mobile application, website, and related services.

By using WorkDesk24, you acknowledge that you have read and understood this Privacy Policy.

WorkDesk24 is operated by NSG Technologies.

WorkDesk24 is provided as a business/workforce management service to organizations. User accounts are created and managed by the organization's authorized administrator through the WorkDesk24 web application.

Users of the WorkDesk24 mobile application generally do not create their own accounts.

Website: workdesk24.com

For privacy-related questions, please contact us using the contact information provided in the Contact Us section of this Privacy Policy.

We collect information that is necessary to provide WorkDesk24's workforce-management and field-activity functionality.

The information collected may depend on how your organization configures and uses WorkDesk24.

Personal Information

WorkDesk24 may collect and store the following personal information:

• Full name
• Email address
• Mobile/phone number
• Profile photograph
• Employee code or identification information
• Designation and employment-related information
• Joining date and related employee information
• Login and authentication information

User profile information is generally created and managed by the organization's authorized administrator through the WorkDesk24 web application.

Users may not be able to modify certain profile information themselves through the mobile application.

We use this information to:

• Identify users
• Create and manage employee accounts
• Authenticate users
• Provide access to authorized WorkDesk24 features
• Maintain employee profiles
• Enable communication related to WorkDesk24
• Provide workforce-management functionality

Location Information

WorkDesk24 collects location information, including latitude and longitude, when location functionality is enabled and permitted on the user's device.

Location information may be used to support:

• Attendance check-in and check-out
• Employee field-work tracking
• Customer visits
• Visit verification
• Journey and travel tracking
• GPS history
• Distance and travel calculations
• Business activity reporting
• Workforce-management features

Location information is used for legitimate workforce-management and business purposes associated with the WorkDesk24 service.

WorkDesk24 does not use location information for advertising purposes.

Photos and Camera

WorkDesk24 may request access to the device camera when a user chooses to capture photographs through the application.

Photos may be captured and associated with business activities such as:

• Customer visits
• Customer-related activities
• Orders
• Field-work records
• Business documentation or evidence

Camera access is used only when the relevant functionality requires it and according to the permissions granted by the user and the device operating system.

WorkDesk24 does not continuously access the camera.

Device and Technical Information

When you use WorkDesk24, certain technical information may be processed as necessary to operate, secure, and maintain the application.

Depending on the device and application configuration, this may include:

• Device type and model
• Operating system information
• Application version
• Network-related information
• IP address
• Device or application identifiers
• Technical logs
• Error or diagnostic information

This information may be used for:

• Application operation
• Security
• Authentication
• Troubleshooting
• Performance monitoring
• Preventing misuse
• Maintaining service reliability

We only collect technical information that is reasonably necessary for the operation and security of the service.

Notification Information

WorkDesk24 may use push notifications to provide users with relevant application and business notifications.

Notifications may include information relating to:

• Attendance
• Customer visits
• Orders
• Business activities
• Administrative notifications
• Other WorkDesk24-related events

To provide push notifications, WorkDesk24 may process information required by the notification service used by the application.

Users can manage notification permissions through their device settings, subject to the functionality and requirements of the WorkDesk24 application.

We use information collected through WorkDesk24 for legitimate business and service-related purposes, including:

• Providing and operating WorkDesk24
• Authenticating users
• Managing employee accounts
• Recording attendance
• Recording customer visits
• Tracking field activities
• Providing GPS and journey functionality
• Recording customer orders
• Recording payment collection information
• Recording customer feedback
• Capturing business-related photographs
• Providing notifications
• Generating reports
• Maintaining application security
• Detecting and preventing misuse
• Troubleshooting technical problems
• Improving reliability and performance
• Complying with applicable legal obligations

We do not use employee location information for advertising or unrelated commercial tracking.

WorkDesk24 provides GPS-based workforce-management functionality.

Where enabled by the organization and permitted by the user/device, WorkDesk24 may collect location information while the application is running in the background, including when the application is not actively displayed on the screen.

Background location may be required to support features such as:

• Employee journey tracking
• Field-work tracking
• GPS history
• Travel monitoring
• Attendance-related functionality
• Customer visit verification
• Workforce-management reports

Background location is collected only for the functionality for which it is required and subject to applicable device permissions and settings.

Users may control location permissions through their device settings. Disabling required location permissions may prevent certain WorkDesk24 features from functioning correctly.

WorkDesk24 does not use background location information for advertising purposes.

WorkDesk24 allows employees to perform field activities on behalf of their organization.

During a customer visit, the application may allow an authorized user to record information such as:

• Customer visit details
• Customer location
• Visit date and time
• GPS coordinates
• Orders
• Products or services associated with an order
• Payment collection records
• Payment method recorded for a collection, such as cash, cheque, or NEFT
• Customer feedback
• Photographs
• Activity-related information

The information collected through these features is used to help organizations manage customer interactions, field operations, sales activities, and employee performance.

Payment information

WorkDesk24 may allow users to record payment collection information, such as the fact that a payment was collected and the payment method used.

WorkDesk24 does not process electronic payments through the mobile application based on the current functionality described to us.

Users should not enter sensitive banking credentials, card PINs, passwords, or other unnecessary financial authentication information into WorkDesk24.

WorkDesk24 primarily processes information to provide services to the organization using the WorkDesk24 platform.

Personal and business information may be accessible to:

Your organization

Your organization's authorized administrators may access information associated with employees and business activities in accordance with the organization's use of WorkDesk24.

For example, administrators may be able to access:

• Employee information
• Attendance
• Location/GPS information
• Customer visits
• Orders
• Payment collection records
• Photos
• Feedback
• Activity records

Service providers

We may use trusted third-party service providers to support the operation of WorkDesk24, such as infrastructure, hosting, mapping, notifications, security, or other technical services.

Such providers may process information only as necessary to provide their services to us and subject to appropriate contractual or technical safeguards.

Legal requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to valid legal requests
• Protect our rights and property
• Protect the security of WorkDesk24
• Prevent fraud, abuse, or unauthorized activity
• Protect the safety of users or others

We do not sell personal information to third parties.

We take reasonable technical and organizational measures to protect information processed through WorkDesk24.

These measures may include:

• Authentication controls
• Access controls
• Secure communication
• Server-side security measures
• Encryption or protected transmission where appropriate
• Administrative controls
• Monitoring for unauthorized access
• Security practices designed to protect information against unauthorized access, alteration, disclosure, or destruction

However, no internet-based system or electronic storage system can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential and should not share their passwords or authentication information with unauthorized persons.

We retain information for as long as reasonably necessary to:

• Provide WorkDesk24 services
• Maintain organizational records
• Provide attendance and activity history
• Support reporting functionality
• Meet contractual obligations
• Resolve disputes
• Maintain security
• Comply with applicable legal, regulatory, or accounting requirements

The specific retention period may depend on the organization's requirements, the type of information, and applicable legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

Because WorkDesk24 is an organization-managed service, certain employee and business records may be retained by the organization even after an employee's access to WorkDesk24 has been disabled or their account has been deleted, where retention is necessary for legitimate business or legal purposes.

WorkDesk24 user accounts are created and managed by an organization's authorized administrator.

Users generally cannot create their own WorkDesk24 accounts through the mobile application.

Similarly, users do not have a self-service account deletion function within the mobile application.

If an employee wants their WorkDesk24 account to be deleted or deactivated, they should contact their organization's authorized WorkDesk24 administrator.

The organization administrator may manage the user's account through the WorkDesk24 web application.

Account deletion and associated information

When an account is deleted or deactivated, the organization and WorkDesk24 may retain certain information where reasonably necessary for:

• Legal compliance
• Accounting or financial records
• Business records
• Dispute resolution
• Security
• Fraud prevention
• Other legitimate business purposes

The treatment of business records may also depend on the organization's legal and contractual obligations.

For additional information about account deletion, users may visit:

WorkDesk24 Account Deletion

Depending on applicable law and the user's relationship with the organization using WorkDesk24, users may have rights relating to their personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request information about how personal information is used
• Withdraw certain permissions, where applicable
• Object to or restrict certain processing where applicable

Because WorkDesk24 accounts are created and managed by organizations, users should generally contact their organization's administrator or authorized representative regarding requests concerning employee information.

You may also contact WorkDesk24 using the contact information provided below when you have questions about privacy or the handling of your information.

Some requests may be subject to applicable legal, contractual, or business-record retention requirements.

WorkDesk24 is designed for use by organizations and their employees and is not intended for children.

We do not knowingly collect personal information from children for the purpose of providing a child-directed service.

If you believe that a child has provided personal information to WorkDesk24 without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.

WorkDesk24 may use third-party services and technologies to provide certain functionality.

Google Maps

WorkDesk24 uses Google Maps / Google Maps Platform functionality to provide map-related features, including displaying geographic information and locations.

Google may process certain information in accordance with its own privacy policies and terms.

You can review Google's privacy information here: https://policies.google.com/privacy

We may use additional third-party services in the future to support hosting, notifications, security, analytics, diagnostics, or other application functionality. Where appropriate, this Privacy Policy may be updated to reflect such services.

We may update this Privacy Policy from time to time to reflect:

• Changes to WorkDesk24 functionality
• Changes in technology
• Changes in our data-processing practices
• Changes in applicable laws or regulations
• New services or features

When we make changes, we may update the "Effective Date" or "Last Updated" date at the beginning of this Privacy Policy.

We encourage users to periodically review this page to stay informed about how WorkDesk24 handles information.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information through WorkDesk24, please contact us.