Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of WorkDesk24, a workforce and field-activity management platform provided by NSG Technologies.

WorkDesk24 is available through a web application and Android mobile application and provides organizations with tools for employee management, attendance, GPS-based field tracking, customer visits, orders, payment collection records, feedback, reporting, and related business activities.

By accessing or using WorkDesk24, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use WorkDesk24.

For the purposes of these Terms:

• WorkDesk24 means the WorkDesk24 web application, Android application, APIs, services, features, and related functionality provided by NSG Technologies.
• NSG Technologies means the company that develops, operates, and provides WorkDesk24 and other software products.
• Organization means the company, business, institution, or other entity that subscribes to or uses WorkDesk24.
• Administrator means a person authorized by an Organization to administer its WorkDesk24 account, users, settings, and data.
• User means an employee, representative, or other individual authorized by an Organization to access WorkDesk24.
• Customer means a customer or business entity whose information may be recorded or managed through WorkDesk24.

WorkDesk24 is intended primarily for organizations and their authorized employees or representatives.

You may use WorkDesk24 only if:

• You are authorized by your Organization to use the service.
• You have valid login credentials provided or authorized by your Organization.
• You comply with these Terms.
• Your use of WorkDesk24 complies with applicable laws and regulations.

WorkDesk24 accounts are generally created and managed by an Organization's Administrator.

Users cannot independently create WorkDesk24 accounts unless such functionality is specifically provided by NSG Technologies in the future.

Organizations using WorkDesk24 are responsible for:

• Creating and managing authorized user accounts.
• Providing appropriate access to employees and representatives.
• Ensuring that account information is accurate.
• Managing user permissions.
• Protecting administrator credentials.
• Removing or disabling access when an employee or representative is no longer authorized.
• Ensuring that users use WorkDesk24 appropriately.
• Ensuring that information entered into WorkDesk24 is lawful and accurate.
• Obtaining any necessary permissions or notices from employees, customers, or other individuals where required by applicable law.

Administrators may have access to information associated with their organization's users and business activities.

This may include:

• Employee information
• Attendance records
• GPS/location information
• Customer visits
• Orders
• Payment collection records
• Photos
• Feedback
• Activity records

The Organization is responsible for determining how such information is used within its business operations, subject to applicable law.

Users are responsible for:

• Keeping their login credentials confidential.
• Using only their own authorized account.
• Providing accurate information when using WorkDesk24.
• Using the application only for legitimate business purposes.
• Following their Organization's policies and instructions.
• Protecting customer and business information accessed through WorkDesk24.
• Ensuring that they have appropriate authorization before accessing or recording customer information.
• Using device permissions, including location and camera permissions, appropriately.

Users must not share their WorkDesk24 credentials with other individuals.

If you believe your account has been accessed without authorization, you should immediately notify your Organization's Administrator.

WorkDesk24 provides attendance and location-based workforce-management features.

Depending on the features enabled by an Organization, WorkDesk24 may collect location information to support:

• Attendance check-in and check-out
• Field-work tracking
• Customer visits
• Journey tracking
• GPS history
• Travel information
• Visit verification
• Workforce-management reports

Some features may require location access while the application is running in the background.

By using location-based features, the User acknowledges that the application may process location information as described in the WorkDesk24 Privacy Policy and as permitted by the device and applicable permissions.

Organizations are responsible for ensuring that their use of employee location tracking complies with applicable employment, privacy, and other laws.

WorkDesk24 may allow authorized Users to record information relating to customer visits and field activities.

This may include:

• Customer visit information
• Customer location
• Visit date and time
• GPS coordinates
• Orders
• Products
• Customer feedback
• Photos
• Payment collection records
• Other business activity information

Users and Organizations are responsible for ensuring that they have appropriate authorization to collect and process such information.

WorkDesk24 is a business-management tool and does not independently verify the accuracy of information entered by Users.

WorkDesk24 may allow Users to record payment collection information associated with customer transactions.

For example, Users may record that a payment was collected through:

• Cash
• Cheque
• NEFT
• Other payment methods supported by the Organization

WorkDesk24 does not currently function as an electronic payment processor for these transactions.

WorkDesk24 does not guarantee the completion, settlement, validity, or authenticity of any payment recorded through the platform.

Organizations and Users remain responsible for verifying and reconciling their own financial transactions.

Users should not enter unnecessary sensitive financial credentials, passwords, PINs, or other confidential authentication information into WorkDesk24.

WorkDesk24 may provide functionality allowing Users to capture photographs related to customer visits, orders, field activities, or other business purposes.

Users must ensure that they have appropriate authorization to capture and upload photographs of customers, employees, property, documents, or other individuals.

Users must not use WorkDesk24 to capture or upload unlawful, inappropriate, offensive, or unauthorized content.

Users and Administrators are responsible for maintaining the security of their account credentials.

You must not:

• Share your password with unauthorized individuals.
• Allow another person to use your account.
• Attempt to access another person's account.
• Circumvent authentication or security controls.
• Attempt to obtain another user's credentials.

NSG Technologies may temporarily suspend or restrict an account where we reasonably believe that the account has been compromised or is being used in violation of these Terms.

You agree not to use WorkDesk24 to:

• Violate applicable laws or regulations.
• Commit fraud or facilitate fraudulent activity.
• Harass, threaten, or harm another person.
• Upload malicious software or harmful code.
• Attempt unauthorized access to WorkDesk24 or its infrastructure.
• Interfere with the operation or security of WorkDesk24.
• Reverse engineer or attempt to extract source code except where permitted by applicable law.
• Circumvent usage restrictions or security mechanisms.
• Collect information without appropriate authorization.
• Upload illegal, defamatory, obscene, or otherwise unlawful content.
• Use WorkDesk24 for purposes unrelated to legitimate business operations in a manner that violates these Terms.

NSG Technologies reserves the right to investigate suspected violations and take appropriate action.

WorkDesk24 and its associated technology are owned by or licensed to NSG Technologies.

This includes, where applicable:

• Software
• Source code
• Application design
• User interface
• Logos
• Trademarks
• Graphics
• Documentation
• Website content
• APIs
• Database structures
• WorkDesk24 branding
• Other intellectual property

Except as expressly permitted by these Terms, you may not:

• Copy WorkDesk24.
• Modify or create derivative works.
• Reproduce the application or website.
• Distribute WorkDesk24.
• Sell or sublicense WorkDesk24.
• Reverse engineer the software where prohibited by law.
• Remove copyright, trademark, or proprietary notices.

Your use of WorkDesk24 does not transfer ownership of WorkDesk24 or NSG Technologies' intellectual property to you.

Organizations and their authorized Users may submit information to WorkDesk24.

Depending on the Organization's use of the service, such information may include:

• Employee information
• Customer information
• Attendance records
• Location information
• Visit information
• Orders
• Photos
• Feedback
• Payment collection records
• Other business information

Organizations are responsible for ensuring that they have the necessary rights, permissions, and legal basis to provide such information to WorkDesk24.

NSG Technologies processes such information to provide and operate the WorkDesk24 service as described in the applicable Privacy Policy and service arrangements.

WorkDesk24 may integrate with or use third-party services to provide certain functionality.

These may include services related to:

• Maps
• Hosting
• Cloud infrastructure
• Notifications
• Security
• Application functionality
• Other technical services

Third-party services may have their own terms and privacy policies.

WorkDesk24 uses Google Maps / Google Maps Platform for certain mapping functionality.

Your use of third-party services may be subject to the applicable third party's terms and policies.

NSG Technologies will make reasonable efforts to keep WorkDesk24 available and operational.

However, we do not guarantee that WorkDesk24 will:

• Always be available.
• Operate without interruption.
• Be completely error-free.
• Be available in every location.
• Be compatible with every device or operating-system version.

Service availability may be affected by:

• Maintenance
• Software updates
• Network failures
• Internet connectivity
• Cloud or infrastructure problems
• Third-party service failures
• Security incidents
• Force majeure events
• Other circumstances beyond our reasonable control

We may temporarily suspend or modify parts of WorkDesk24 when necessary for maintenance, security, upgrades, or other operational reasons.

The WorkDesk24 Android application requires a compatible Android device and appropriate permissions to provide certain features.

Some functionality may require access to:

• Location
• Camera
• Notifications
• Internet/network connectivity
• Other device capabilities

If a User denies or disables a required permission, certain WorkDesk24 features may not function correctly.

Users are responsible for maintaining a compatible device and appropriate network connectivity.

NSG Technologies may modify, update, improve, or discontinue features of WorkDesk24 from time to time.

Updates may include:

• New features
• Security improvements
• Bug fixes
• Performance improvements
• Changes to existing functionality
• Changes required by operating-system or platform requirements

We may require Users to install application updates to continue using certain features.

An Organization may manage, disable, or delete User accounts through its administrative functionality.

NSG Technologies may suspend or terminate access to WorkDesk24 where reasonably necessary, including where:

• These Terms are violated.
• The service is being used for unlawful purposes.
• There is a security risk.
• Fraudulent or abusive activity is suspected.
• Required payments or subscription obligations are not fulfilled, where applicable.
• Suspension is required by law.
• The Organization's WorkDesk24 service is terminated.

Where reasonably practicable, we may provide notice before suspension or termination, except where immediate action is necessary for security, legal, or other legitimate reasons.

WorkDesk24 accounts are generally created and managed by an Organization's Administrator.

Users do not currently have a self-service account deletion feature within the WorkDesk24 Android application.

If a User wants their WorkDesk24 account to be deleted or deactivated, they should contact their Organization's authorized Administrator.

The Organization's Administrator can manage User accounts through the WorkDesk24 web application.

Some business or legal records may need to be retained after an account is deleted or deactivated.

For more information, please see our Account Deletion page.

Your use of WorkDesk24 is also subject to our Privacy Policy.

The Privacy Policy explains how NSG Technologies collects, uses, stores, protects, and shares information associated with WorkDesk24.

Please review the WorkDesk24 Privacy Policy.

WorkDesk24 is provided as a workforce and business-management platform.

To the extent permitted by applicable law, NSG Technologies does not guarantee the accuracy, completeness, or reliability of information entered into WorkDesk24 by Users or Organizations.

For example, NSG Technologies does not independently guarantee:

• The accuracy of GPS information.
• The accuracy of attendance records.
• The accuracy of customer information.
• The accuracy of orders.
• The accuracy of payment collection records.
• The accuracy of User-entered business information.

Organizations and Users remain responsible for verifying information used for their business decisions.

To the maximum extent permitted by applicable law, NSG Technologies shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of WorkDesk24.

This may include, where permitted by law:

• Loss of profits
• Loss of business opportunities
• Loss of data
• Business interruption
• Loss resulting from inaccurate information entered by Users
• Loss resulting from network or third-party service failures

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, Organizations and Users agree to be responsible for claims, losses, damages, liabilities, and reasonable expenses arising from:

• Their misuse of WorkDesk24.
• Violation of these Terms.
• Unauthorized use of the service.
• Violation of applicable laws.
• Unauthorized collection or processing of personal information.
• Content or information submitted by them through WorkDesk24.

NSG Technologies may update these Terms from time to time.

Changes may be made to reflect:

• New WorkDesk24 features
• Changes to the service
• Changes in technology
• Changes in legal or regulatory requirements
• Changes to our business practices

When we update these Terms, we will update the "Effective Date" or "Last Updated" date at the beginning of this document.

Continued use of WorkDesk24 after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes relating to WorkDesk24 shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law and any separate agreement between NSG Technologies and an Organization.

If you have questions regarding these Terms or WorkDesk24, please contact us.

NSG Technologies

Product: WorkDesk24

Company Website: NSG Technologies